Article 1 – Purpose

These GTC govern sales concluded on the Bayaatelier.com website.

Article 2 – Products

Products are described with their essential characteristics. Photos are for illustrative purposes.

Article 3 – Availability

Products are offered subject to available stock.

Article 4 – Order

Any order constitutes acceptance of the prices and the GTC.

Article 5 – Price

Prices are indicated in euros, inclusive of all taxes. Delivery costs are calculated at the end of the order.

Article 6 – Payment

Payment is made by bank card via a secure platform.

Article 7 – Delivery

Delivery is provided by Mondial Relay. The total timeframe, including the crafting of your piece and its transit, is estimated between 3 weeks and 1 month from the validation of your order.

Article 8 – Transfer of ownership

Products remain the property of BAYA until full payment is received.

Article 9 – Right of withdrawal

The customer has a legal period of 14 days to exercise their right of withdrawal. This right does not apply to personalized or made-to-order products.

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Article 18 – RETURNS, REFUNDS AND EXCHANGES

BAYA operates on a pre-order system. Each piece is crafted upon request after order validation.
In accordance with Article L221-28, 3° of the Consumer Code, items made to the consumer's specifications or clearly personalized are not eligible for the right of withdrawal. 

Delivery and timeframes
Delivery is provided by Mondial Relay. The total timeframe, including the crafting of your piece and its transit, is estimated between 3 weeks and 1 month from the validation of your order.

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Article 19 – ARCHIVING

BAYA archives order forms and invoices on a reliable and durable medium.

Computerized records are considered proof of transactions and communications between the parties.

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Article 20 – Artisanal guarantee

As our pieces are handmade, slight variations may exist and are not considered defects.

Article 21 – Customer service

For any questions or complaints, please write to us at: bayaatelier@gmail.com

Article 22 – Limitation of liability

BAYA cannot be held liable for indirect damages related to a product or the use of the site.

Article 23 – Personal data

Your data is processed in accordance with our privacy policy and will never be shared with third parties.

Article 24 – Governing law

These GTC are governed by the law of the State of Wyoming (USA). In the event of a dispute, the parties shall endeavor to find an amicable solution before any legal action.

Article 25 – Acceptance of GTC

Any order implies full and complete acceptance of these General Terms and Conditions of Sale.